Customer Service Executive - Car Finance

Tata Capital

Posted: 5 months ago
Openings: 10
Applicants: 0

Job Description

We are looking for a highly skilled and experienced Customer Service Executive to join our team in Jaipur, specifically at Umaid Mansion. The ideal candidate will have 2-5 years of experience in customer service, preferably in the car finance industry.

Roles and Responsibility

Provide excellent customer service to clients and resolve their queries professionally.

Handle customer complaints and concerns with empathy and patience.

Develop and maintain strong relationships with customers to ensure long-term satisfaction.

Collaborate with internal teams to resolve customer issues and enhance overall service quality.

Stay updated with industry trends and developments in car finance to provide accurate information to customers.

Identify opportunities to upsell and cross-sell products or services to existing customers.

Job Requirements

Minimum 2 years of experience in customer service, preferably in the car finance industry.

Strong knowledge of PV finance and new car sales is desirable.

Excellent communication and interpersonal skills are essential.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Strong problem-solving skills and attention to detail are necessary.

Familiarity with Tata Capital Ltd's products and services is an advantage.

About Company

Tata Capital Ltd is a leading player in the car finance industry, offering innovative financial solutions to its customers. We are committed to providing exceptional customer service and building long-term relationships with our clients.

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