Customer Service Associate

• Providing psychosocial support to patients dealing with chronic, acute, or terminal illnesses.
• Engaging in post-discharge communication to assess health status and provide necessary counseling.
• Monitoring patients to evaluate their progress during the treatment and maintain accurate records.
• Engaging with patients to identify their medical needs and channel them to hospitals or healthcare providers.
• Addressing patient queries, offering solutions, and providing information based on predefined FAQs.
• Counseling patients scheduled for surgeries on health outcomes.
• Collecting health records data from consenting patients.
• Registering new patients in the system upon contact.
• Receiving regular feedback from managers and undergoing ongoing program-related and on-the-job training sessions.
• Maintaining accurate patient data management, ensuring confidentiality, and compliance with healthcare standards.

• The Customer Service Associate or Healthcare Coaches for a leading healthcare brand need the following skills, qualifications, and attributes to offer excellent patient care and experience:
• Educational Qualification:
• A minimum bachelor s degree in clinical sciences, medicine, or biology is required. Preferred qualifications include degrees in fields such as Paramedics, Clinical Psychology, Physiotherapy, Dietetics, Nutrition, or other closely related areas.
• Language Skills:
• Knowledge of English, along with one of the following languages: Tamil, Telugu, Gujarati, or Bengali, would be mandatory for the multilingual customer service associate. Knowing Hindi will be an additional advantage for candidates applying for the customer service representative role.
• Experience Required:
• A minimum of one year of relevant experience is required for the Customer Service Representative role. However, exceptions can be made on a resume-to-resume basis for suitable candidates. Freshers are also encouraged to apply.

• Exceptional clarity in communication. Ability to articulate and talk to the patient clearly without any ambiguity.
• Excellent active Listening skills.
• Passionate about their role and embracing patient care as a priority.
• An adept communicator, ideally well-read, and able to engage patients on various topics.
• In-depth understanding of medical conditions and medical terminologies

Required Skills