Customer Relationship Manager
Hgp Community
- Posted: 5 months ago
- Openings: 10
- Applicants: 0
Job Description
Role & responsibilities :
- Act as a single point of contact for customers after booking
- Manage end-to-end customer lifecycle (booking, documentation, payments, possession, and after-sales support)
- Ensure timely collection of payments and follow up on dues
- Coordinate with internal departments (Sales, Legal, Finance, Projects) for smooth processing
- Handle customer queries, requests, and complaints efficiently
- Maintain and update customer records in CRM systems
- Provide regular updates to customers regarding project progress
- Assist in agreement registration and possession process
- Ensure high customer satisfaction and retention
Key Performance Indicators (KPIs):
Customer satisfaction score
Collection efficiency
Query resolution turnaround time
Customer retention and feedback
Preferred candidate profile
- Experience in handling residential/commercial real estate projects
- Exposure to RERA guidelines and documentation
- Strong understanding of home loan and registration processes
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Customer Service
Registration
collections process
Customer Queries
customer management
Customer Handling
Post Sales
Collections
Contact Details
Hgp Community
+91 987654567
info@homelessgardenproject.org
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