Customer Care Representative

Job Description

The Customer Care Representative will be responsible for: Providing customer support to international customers over calls/chat/email Resolving customer issues Adherent to basic customer onboarding process
Handling customers claims Running customized reports Cross-functional collaboration with internal customers as and when needed You will be a great fit if you: Have exceptionally effective communication skills (both verbal & written) Empathetic, patient & has solution-oriented thinking skills
Adaptable, agile & have accuracy in customer data handling
Education criteria: Bachelors degree or equivalent Minimum Experience: Minimum six months to five (06-5) years professional experience in customer service / Sales / Support / Communication intensive roles with international experience Flexible working in rotational shifts Willing to work for Mumbai location
Assess for resilience, tone of voice and problem-solving attitude
Candidates in or around Mumbai (preferred) Benefits Attractive compensation packages Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross- functional projects
Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
Health & wellness, employee aid, and rewards and recognition programs, special employee discounts on shipping, travel, and more