Customer Care Executive

Job Description

Job Role : Customer Care Executive

Experience : 1 - 3 Years

Salary Budget : 6 - 7 Lakhs per annum

Work Location : Mumbai

Working Mode : In Office

Experience in International BPO is preffered.

Excellent spoken English. Clear, confident, polished communication is non-negotiable.

Job Role

This is not a typical sales role. It is a trust-building role. You will speak with customers who have shown interest in our offerings and help them understand what we do, why it matters, and what is right for them. Your job is to educate, guide, and inspire confidence so that the customer moves naturally toward the payment stage.

You will represent the brand with warmth, credibility, and sharp communication. You will also act as the voice of the customer

internally, capturing insights, objections, and unmet needs, and feeding them back to the product and business teams. This role is

ideal for someone who loves conversations, thinks clearly, uses technology well, and genuinely believes in the power of better

health, richer experiences, and stronger learning journeys.

What you will do

• Build trust quickly through clear, thoughtful, high-conviction conversations on phone, WhatsApp, email, and other channels.
• Educate customers on our offerings in a way that is tailored, credible, and easy to understand.
• Help customers navigate choices, resolve doubts, and move confidently toward payment and onboarding.
• Create a premium, low-friction experience that feels consultative, not transactional.
• Capture customer feedback, recurring objections, decision drivers, and journey drop-offs in a structured way.
• Work closely with product, growth, and business teams to improve scripts, journeys, conversion flows and customer exp.
• Use CRM, automation, AI tools, and workflow systems to make funnel smoother for customers and efficient for Studio 186.
• Track lead quality, conversion signals, call outcomes, and funnel metrics with discipline.

What are we looking at :

• You should be able to use CRM tools, spreadsheets, call systems, WhatsApp workflows, AI assistants,and process automation to improve performance.
• Someone who genuinely enjoys speaking on the phone and can build comfort and credibility quickly.
• A consultative mindset. You are not pushy. You are persuasive because you understand, simplify, and care.
• Ability to explain premium or nuanced offerings in a way that feels intelligent, human, and exciting.
• Strong listening skills. You catch what customers say, what they do not say, and why it matters.
• A builder mindset. You do not just follow process. You improve it.

What great looks like in this role

• Customers feel understood, not handled.
• Conversations feel informed and energising, not salesy.
• Lead-to-payment conversion improves because customers trust the journey.
• The product team gets sharp feedback from the front lines.
• The funnel becomes faster, cleaner, and more scalable over time.

More Info

Education