Customer Care Associate

Shoppers Stop Ltd

Posted: 5 months ago
Openings: 10
Applicants: 0

Job Description

Handle customer inquiries and resolve issues professionally and courteously.

Provide product information and recommendations to customers.

Ensure customer satisfaction by resolving complaints and concerns promptly.

Collaborate with internal teams to improve overall customer experience.

Maintain accurate records of customer interactions and transactions.

Continuously update knowledge of products, services, and policies.

Job Requirements

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Strong problem-solving and analytical skills.

Proficient in using computer systems and software applications.

Ability to work collaboratively as part of a team.

Strong attention to detail and organizational skills.

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