CSR(International Voice)US Process

Job Description

S Keerthana

Senior Consultant

8105187760

s.keerthana@teamlease.in

Role & responsibilities

CSR Job Description and Registration Process QR

CSR International Voice Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in

the required tool

• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guideline
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
• Working days : 5days (Rotational Weekoff)
• WFO/WFH : Work from office
• Shift : US Shift, (Shift will be in any of US time zones.

Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

• Location Bangalore
• Experience - Fresher (Graduates/10+2) (2024 to 2026 passouts)
• Its C2H Role (where working company would be Accenture but payroll company will be Teamlease Services Limited.

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills Experience Profile

Personal Attributes

• Ability to work under pressure • Attention to detail
• Team worker • Positive Attitude
• Quick Learner • Punctual and Disciplined
• Customer Focussed • Results driven
• High standards of Integrity • Good Communication skills

Preferred candidate profile

More Info

Education