CRM (Sales) Executive

Job Description

CRM Executive / Customer Service - Sales

Aspee Agro Equipment Pvt. Ltd.

About Us - Established in 1946, Aspee Group of Companies is a leading manufacturer of agricultural sprayers and farm mechanized products. With a strong presence in India and select African countries, we market our products through an extensive network of 1,800+ dealers..

Position: CRM Executive

• Location: Malad, Mumbai
• Experience: 0-4 years
• Reporting To: Head - Sales Support & CRM
• Employment Type: Full-time

Role Overview We are seeking a dynamic and customer-focused CRM Executive to enhance customer relationships, optimize CRM operations, and support business growth. This role involves managing customer data, handling queries, converting inquiries into sales, and generating leads to drive business growth.

Key Responsibilities

Customer Relationship Management

• Maintain and update customer records in the CRM system.
• Ensure accurate data entry and management of customer interactions.
• Analyze customer insights and provide actionable recommendations.

Lead Generation & Sales Conversion

• Identify and qualify potential leads through CRM data, incoming inquiries, and market research.
• Convert inquiries into sales by understanding customer needs and offering suitable products.
• Follow up with potential customers and nurture leads through effective communication.
• Collaborate with the sales team to maximize conversion rates and revenue.

Customer Engagement & Support

• Serve as a key contact for customer inquiries, ensuring prompt resolution.
• Support the sales team by providing relevant customer data and insights.
• Strengthen relationships with dealers, distributors, and key stakeholders.

Process & Coordination

• Work closely with internal departments (Sales, Marketing, Logistics) to enhance customer service efficiency.
• Assist in streamlining CRM processes to improve response time and service quality.
• Monitor customer complaints and ensure timely resolution in coordination with relevant teams.

Reporting & Analysis

• Generate reports on customer trends, feedback, and CRM effectiveness.
• Track key performance metrics to improve customer retention and satisfaction.
• Ensure compliance with company policies and CRM best practices.

Required Qualifications & Skills

Education: H.S.C. or a Bachelors degree in a relevant field.

Experience: 1-3 years in CRM, customer service, or a similar role.

Technical Knowledge:

• Experience with CRM software and databases.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Soft Skills:

• Strong communication (written & verbal) and interpersonal skills.
• Attention to detail and a problem-solving mindset.

What We Offer-

Additional Benefits: Yearly bonus & other benefits as per company policy

Growth Opportunities: Professional development within a growing company

More Info

Education