Complaints Manager
Tekskills
- Posted: 2 weeks ago
- Openings: 10
- Applicants: 0
Job Description
Job Title: Complaints Associate / Complaints Manager UK Pensions
Experience: 1+ Years
Location: Mumbai / Kolkata
Key Skills:
- Complaint Handling
- Customer Service / Case Management
- Complaint Investigation & Resolution
- Customer Communication
- Root Cause Analysis (RCA)
- Stakeholder Management
- SOP & Process Compliance
- Governance & Audit
- MS Office / Case Management Tools
- Good Written & Verbal Communication
Responsibilities:
- Receive, log, categorize, and manage customer complaints.
- Investigate complaints and identify root causes.
- Coordinate with Operations and internal teams for resolution.
- Prepare and send professional complaint response letters.
- Handle escalations and complex complaints.
- Maintain accurate case records and audit documentation.
- Ensure complaints are resolved within SLA/TAT.
- Perform RCA and identify recurring issues.
- Support process improvements and update SOPs/templates.
- Follow regulatory, compliance, and governance requirements.
Preferred:
- UK Pensions / Financial Services experience.
- Experience in a regulated environment.
- Complaint handling or customer service experience.
If your are interested share your resume to bhashini.m@tekskills.in
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Customer Service
complaint handling
Escalation Management
complaint resolution
Governance & Compliance
case management
Root Cause Analysis (RCA)
Complaint Investigation
Contact Details
Tekskills
+91 987654567
itcoach@tekskillsacademy.com
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