Collections Specialist

Job Description

Job Details

• Job Title: Collection Specialist
• Experience Required: Minimum 4 Years
• Department: Accounts Receivable / Finance
• Location: Mumbai
• Reports To: AR Manager / Collections Manager

Job Summary

We are seeking an experienced Collection Specialist with a minimum of 4 years of experience in Accounts Receivable and Collections. The ideal candidate will be responsible for managing customer accounts, reducing aged receivables, resolving payment disputes, and ensuring timely collection of outstanding balances while maintaining strong customer relationships.

Key Responsibilities

• Manage and monitor a portfolio of customer accounts to ensure timely collection of outstanding invoices.
• Conduct regular collection calls and email follow-ups on overdue accounts.
• Review aging reports and prioritize collection activities based on risk and delinquency levels.
• Collaborate with Sales, Customer Service, Cash Applications, and Operations teams to resolve payment issues and disputes.
• Investigate and resolve customer deductions, short payments, and invoice discrepancies.
• Maintain accurate collection notes and account status updates within Workday and other collection systems.
• Escalate critical delinquent accounts to management and recommend appropriate actions.
• Prepare and share weekly/monthly collection performance and aging reports.
• Support month-end closing activities related to Accounts Receivable.
• Monitor customers on credit hold and coordinate with internal stakeholders to facilitate payment and release of orders.
• Work closely with Cash Application teams to identify unapplied and partially applied cash receipts.
• Maintain collection targets related to DSO (Days Sales Outstanding) and past-due receivables.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Minimum 4 years of experience in Accounts Receivable, Credit Collections, or Order-to-Cash (O2C) processes.
• Strong understanding of collections, cash application, dispute management, and credit management processes.
• Experience working with ERP systems such as Workday, Dynamics 365 or similar platforms.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and reporting.
• Excellent verbal and written communication skills.
• Strong analytical, negotiation, and problem-solving abilities.
• Ability to prioritize workload and manage multiple accounts effectively.

Preferred Qualifications

• Experience handling global customers (US) and large account portfolios.
• Knowledge of Order-to-Cash best practices and collection metrics.
• Experience in shared services or multinational corporate environments.
• Familiarity with collection tools and workflow management systems.

Key Performance Indicators (KPIs)

• Past Due Reduction
• Collection Effectiveness Index (CEI)
• Days Sales Outstanding (DSO)
• Aging Bucket Performance
• Dispute Resolution Turnaround Time
• Cash Collection Targets
• Customer Account Reconciliation Accuracy

This role requires a proactive professional who can drive collections, collaborate with cross-functional teams, and contribute to improving overall cash flow and working capital performance.

More Info

Education