Client Success Manager

Vmock

Posted: 5 months ago
Openings: 10
Applicants: 0

Job Description

[1-2 years of experience in the high-tech space,MBA from a top business school in India or abroad,Prior experience in geographies like US or Europe preferred,Excellent communication and presentation skills to formulate articulate technical, financial and value points,Strong technical skills and capabilities to understand business applications, analytics, and platform technologies,Ability to independently develop expertise in new emerging technologies,Data-driven with exceptional analytical and problem solving skills,Candidate will be required to work in full capacity in evening shift (3 pm - 12 am) to work with US clients] [Liaising with University Career Services divisions to gather and understand their requirements, Analyse client requirements and prioritize scenarios and features for development,Work with multiple product teams and business disciplines to customize VMocks offerings as per client requirements,Develop technical domain expertise and formulate strategies to drive user engagement,Forecast and track key account metrics to derive insights and build a success plan with the appropriately identified objectives, milestones and metrics needed to achieve them,Owning post-sales account management and communication for key accounts across the globe,Regular analysis of data and maintenance of accurate records to share with upper management, senior leadership or clients,Design presentations for client deliverables/presentations] We are looking for a success-driven manager who has expertise in managing accounts and will be responsible for developing relationships to ensure client satisfaction and work with technical teams on client needs, future enhancements and solve any issues that arise.