Client Service Analyst

Job Description

• Candidate should have 05-6 Years of work experience in Trade Finance operations in branch front office role/back office.
• Operational Knowledge of all Trade products
• Addressing customer queries with regards to trade
• Liaising with regulator and compliance on specific trade queries.
• Preparing/Reviewing Process note/Key operating procedures for Trade related products.
• Support to Branches and processing team in handling day to day trade transaction.
• Actively involved in various process/procedure revision, development, and implementation initiative with emphasis on operational risk management.
• Handling EDPMS & IDPMS related queries, tracking & closure.
• Prepare MIS Weekly/Monthly, Production sheet to monitor movement of key business indicators and facilitate information flow & decision making.
• Monitoring & controls keep a track of daily productivity of the team, also regular checks on adherence of the process notes and KOPs by the team and branches.

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

• Handling EDPMS & IDPMS related queries, tracking & closure.
• Prepare MIS Weekly/Monthly, Production sheet to monitor movement of key business indicators and facilitate information flow & decision making.
• Monitoring & controls keep a track of daily productivity of the team, also regular checks on adherence of the process notes and KOPs by the team and branches.
• Keep updating team & branches on the changes in process.
• Excel skills and good communication skills

• Regulatory and other risks to the line manager and functional leads as appropriate
• Building and managing relationships with the front office and other internal and/or external parties

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

More Info

Education