City Head - Mumbai

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions increasing retention by 2x by providing best in class experience.

KEY RESPONSIBILITIES:

• Should be able to build manage the team of ACH, Motherhub Indirectly TL.
• The right individual will have solid business judgement, effectively communicate team goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business.
• Achieve operational excellence and drive process improvements which are scalable.
• Understand fulfill client requirements towards logistics operations.
• Should have a very good problem solving skills bias to action
• Responsible for smooth process execution with high attention to quality On-time Deliveries as a key north star metric.
• Responsible for managing cities Profit loss and work towards cost deduction for profitability of the city.
• The managers success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
• Actively seek to implement and distribute best practices across all operations.

BASIC QUALIFICATIONS

• Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2 to 4 Years of similar experience.
• Excellent written and verbal communication skills both remotely and face-to-face.
• Good knowledge of employment law and HR policies and procedures.
• Metric Focussed and ability to dive deep with data
• Proven coaching and leadership skills including evidence of successful succession planning models.
• A proven track record of implementing, delivering large projects and communicating effectively to the senior Level.

PREFERRED QUALIFICATIONS

• Strong attention to detail and excellent written and oral communication skills required
• Ability to organize and manage multiple tasks simultaneously
• Ability to handle changing priorities and use good judgement when working in stressful situations
• Decisive, confident, and experienced with influencing others
• Knowledge and understanding of last-mile logistics will be a huge plus

Required Skills