CFS Operations

Job Description

Role & responsibilities

1. Operational Management: • Oversee day-to-day operations of the Import CFS and Export stuffing activities to ensure seamless coordination between teams. • Ensure timely and accurate movement of cargo, container to & from port, empty container movement • Monitor compliance with regulatory and safety standards during the handling of cargo and customs procedures.

2. Strategic Planning & Execution: • Assist the Manager of Corporate Operations in developing and implementing operational strategies that align with the company's business goals. • Lead initiatives aimed at improving the efficiency of CFS and stuffing operations, including reducing turnaround times and increasing throughput.

3. Customer Relationship Management: • Maintain close collaboration with customers to ensure their requirements are met and proactively address their operational challenges. • Drive customer engagement, ensuring high levels of customer satisfaction and timely delivery of services.

4. Resource Optimization: • Coordinate with cross-functional teams to optimize the use of containers, equipment, and manpower to minimize costs and improve performance. • Ensure proper management of Manpower/equipment to avoid unnecessary costs and align them with business needs. • Manage relationships with key logistics partners, transporters, and third-party vendors to ensure smooth operations and adherence to service level agreements. • Negotiate with service providers to optimize cost and quality of service.

5. Financial Management: • Assist in preparing budgets, forecasts, and cost analyses for CFS and export stuffing operations. • Monitor operational expenses and collaborate with the finance department to ensure cost control and financial reporting. • Ensure TAT adherence for billing and vendor invoice booking is as per timelines as given in KPI sheet

6. Team Leadership: • Provide leadership and guidance to the CFS Import/Export team, fostering a culture of teamwork, accountability, and continuous improvement. • Identify training and development needs for the team and implement necessary programs. • Drafting/ reviewing KPI/ KRA of team and conducting KPI/ performance reviews of team on quarterly/monthly basis as required. • Ensuring all SOPs are being followed and reviewing same from time to time as per business requirement

7. Compliance & Documentation: • Ensure adherence to customs regulations and other legal requirements for both import and export activities. • Oversee accurate documentation processes for customs clearance, shipping, and stuffing operations, ensuring data accuracy and timely submission. • Ensure/conducting audits of CFS facility for ensuing all the requirements related to GSV, CTPAT, OSHAS, HCCR, ESG are compiled and duly followed

8. Corporate Development & Review: • Coordinating performance reviews for different locations to assess operational performance and identify areas for improvement • Assisting in recruitment, hiring the right candidates, and conducting monthly performance reviews to identify areas for improvement and take necessary actions. • Coordinate with the branches of Isa including Conex Terminal, Polaris; with regards to their business verticals and MIS review reports on a daily, weekly and monthly basis. • Timely assisting the senior management with Business MIS received from several business verticals.

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