Captain ( Hospitality )

Talent trace consultancy

Posted: 5 months ago
Openings: 10
Applicants: 0

Job Description

We are looking for a skilled Captain to join our team at Talent Trace Consultancy, responsible for providing exceptional hospitality services. The ideal candidate will have a strong background in hospitality and excellent communication skills.

Roles and Responsibility

Manage front desk operations, ensuring seamless check-in and check-out processes for guests.
Coordinate with other departments to ensure efficient service delivery and high customer satisfaction.
Develop and implement effective strategies to enhance guest experience and loyalty.
Maintain accurate records of guest interactions, transactions, and preferences.
Collaborate with the team to achieve sales targets, improve performance metrics, and uphold high standards of quality and service.
Foster a positive work environment, provide guidance and support to team members, and promote a culture of excellence.

Job Requirements

Proven experience in hospitality or a related field, preferably as a Captain or similar role.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work well under pressure, manage multiple tasks simultaneously, and maintain attention to detail.
Strong leadership and team management skills, with the ability to motivate and inspire team members.
Familiarity with hotel management systems, reservation software, and point-of-sale systems.
Ability to adapt to changing situations, think critically, and make sound decisions.

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