Call Quality Analyst Client: Reliance Retail
Communications Test Design
- Posted: 5 months ago
- Openings: 10
- Applicants: 0
Job Description
Roles & Responsibilities
- Call monitoring & feedback for outbound & Inbound department for process on the basis of their performance.
- Ensuring Quality is maintained on calls.
- Conducting daily briefing, call listening sessions & new updates.
- Conducting Quality induction for new agents for them to know the quality parameters in depth.
- Preparation of consolidated Quality MIS and mail to clients.
- Call Calibration with Client& Operations
- Conducting refreshers for process improvement.
- Monitor agents Side By Side and provide instant feedback to ensure consistent improvement in the scores for Quality & CSAT.
- Providing one on one & batch training / coaching to the engineers.
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Call Calibration
BPO
Call Monitoring
communication skills
Call Quality
Quality Monitoring
Bpo Operations
Call Audit
Contact Details
Communications Test Design
+91 987654567
info@ctdi.com
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