Business Development Manager - Digital Content & E-commerce Operations

Job Description

We are seeking a highly experienced, consultative sales professional with a strong background in selling digital content services, DAM management, media operations, sports content operations, and e-commerce back-office operations.

This role is focused on driving new client acquisition, building long-term enterprise relationships, and expanding strategic accounts across global markets.

Role & responsibilities:

• Identify, target, and onboard new clients across:
• Media & Entertainment
• Sports broadcasters & sports tech companies
• Image libraries & digital publishers
• DAM Management
• Fashion, entertainment & content-driven brands
• E-commerce platforms & marketplaces
• Own the end-to-end sales cycle from prospecting and discovery to negotiation and closure
• Sell managed services and operations-led solutions, not product-only offerings
• Work closely with operations and delivery teams to design custom workflows, SLAs, and pricing models

• Client & Market Understanding
• Deep understanding of workflows related to:
• Keywording & metadata tagging
• Digital Asset Management (DAM)
• Picture desk & live content operations
• Sports tagging, transcription, and archival services
• Rights management, flagging & usage tracking
• E-commerce operations and back-office support
• Position the company as a strategic operations partner, not a transactional vendor
• Identify cross-sell and upsell opportunities across services

Account Management & Growth

• Build and manage long-term relationships with senior stakeholders
• Drive renewals, account expansion, and multi-service engagements
• Act as a trusted point of contact between clients and delivery teams
• Ensure high client satisfaction and long-term retention

Preferred candidate profile:

• 10- 20 years of experience in selling B2B services (media services, managed services, KPO, or operations-led solutions)
• Strong background in one or more of the following:
• Media & entertainment services
• Digital content & metadata operations
• Sports data or sports media services
• E-commerce operations / marketplace support
• Digital agencies or outsourcing services
• Proven experience working with international clients (US / UK / EU / APAC)
• Excellent communication, negotiation, and executive presentation skills.

Core Competencies:

• Strategic, consultative, and solution-based selling approach
• Ability to articulate complex workflows in clear business terms
• Strong commercial acumen with experience in custom pricing and SLA-driven contracts
• Self-driven, relationship-focused, and outcome-oriented mindset.

What Success Looks Like:

• Consistent onboarding of high-value, long-term clients
• Strong client retention with repeat and expanded business
• Contribution to predictable, scalable revenue growth
• Establishing the company as a trusted global services partner

More Info

Education