Business Analyst

Job Description

Role & responsibilities include ability to:

• Engage with internal stakeholders, clients, and partners to understand business requirements and objectives
• Conduct requirement gathering workshops, stakeholder interviews, and walkthrough sessions
• Prepare BRD, FRD, SRS, WBS, user stories, use cases, workflows, and process diagrams
• Clearly articulate functional and non-functional requirements to development and QA teams
• Maintain requirement traceability matrix (RTM) across project lifecycle
• Analyse existing business processes and identify gaps, inefficiencies, and improvement opportunities
• Should have hands-on experience - Microsoft Project / JIRA and good to have Tableau or Power BI
• Work in alignment with the internal and client teams to ensure a streamlined delivery model with seamless integration of the final deliverable across modules.
• Assist in defining acceptance criteria and support UAT planning and execution
• Communicate, analyse, recommend and provide crisp updates in both written and oral forms of communication to both internal and client leadership.
• Demonstrate good report writing skills and prepare final deliverables.
• Act as a single point of contact for requirement-related clarifications
• Support pre-sales and proposal teams with solution understanding, scope definition, and estimations (where required)
• Participate in client meetings, demos, and solution walkthroughs
• Assist senior members of the team in responding to client requests.
• Coordinate with deployed/on-site resources to review and validate timesheets on a regular basis
• Ensure accurate effort tracking in line with agreed scope, milestones, and commercials
• Obtain timely client sign-off on timesheets / effort sheets to enable accurate and on time billing
• Act as a liaison between delivery, finance, and client teams for effort-related clarifications
• Highlight scope creep, effort overruns, or deviations early to internal stakeholders
• Capture & document business processes, functional & data requirements and be able to communicate with the technical resources.
• Should have Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to identify security and compliance requirements during requirement gathering and ensure they are captured in documentation
• Awareness of security considerations in BFSI / regulated environments, including confidentiality, integrity, and availability.

Preferred candidate profile - Required Qualification:

• Base knowledge in business strategy, marketing, finance, operations, and data analysis techniques
• 4+ years of experience as a Business Analyst in IT / Product / Technology services.
• Qualification: Bachelors degree in Technical or a related field; MBA preferred.
• Bank / Insurance / NBFC / FinTech domain experience
• Strong critical and analytical thinking; ability to solve complex and ambiguous problems.
• Exposure to onboarding journeys, KYC, OCR, workflow systems, risk/compliance, or digital platforms
• Understanding of regulatory and compliance-driven environments
• Leadership qualities, stakeholder management skills, and the ability to mentor team members.
• Willingness and ability to take initiative and learn independently.
• Experience in facilitation of design workshops with a variety of stakeholders
• Outstanding interpersonal and communication skills, both written and verbal
• Excellent presentation, problem solving and persuasion skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.
• Familiarity with Agile / Scrum methodology
• Experience using tools like JIRA, Confluence, Figma, Balsamiq, Visio, Lucid chart, or similar
• Basic understanding of APIs, system integrations, and data flows (functional level)
• Understanding of basic cybersecurity concepts such as: Data privacy & protection, Access control, authentication, authorization, Secure API and integration practices, Vulnerability management and risk assessment (functional awareness)

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