BPS Head

Job Description

Job Overview

As the Head of BPS Sales, you will be the chief growth architect for our domestic Business Process Services division. We are looking for a strategic visionary and a relentless "hunter" with over two decades of experience to drive aggressive new logo acquisition across India. You will leverage your deep industry network to navigate complex, high-value deals and lead a high-performance sales organization to solidify Writer Informations position as a dominant BPS partner.

Core Responsibilities

1. Strategic Growth & Aggressive Hunting

Design and execute a multi-year sales roadmap to dominate the Indian domestic market.
Identify, prospect, and convert high-value new logos, maintaining a personal focus on large-scale enterprise deals.
Achieve and exceed the annual financial revenue targets and profitability benchmarks for the BPS business.
Spearhead business development across key verticals: BFSI, Insurance, Manufacturing, Healthcare, Retail, Telecom, and the Government & Public Sector.

1. Solution Selling (Aligned with Writer Information Offerings)

Directly pitch and design customized solutions across the companys core BPS pillars:

Customer Experience Management: Sell comprehensive Omnichannel Support (Voice, Chat, Email), CCaaS, and Help Desk solutions driven by CX Analytics.
Business Process Management (BPM): Drive adoption of specialized services including Healthcare BPM (Revenue Cycle Management, Medical Coding), Finance & Accounting, and HRO services.
Digital Transformation & Digitization: Promote high-end Back-Office Operations, Document Management, Data Digitization, and automated workflow solutions.

1. Executive Leadership & Team Management

Lead, mentor, and "wisely manage" the national sales team, including Regional and Area Managers.
Set clear KPIs, establish robust performance management systems, and foster a culture of high accountability.
Develop and optimize sales incentive structures to drive maximum productivity and "hunter" behavior.

1. Market Mastery & CXO Engagement

Foster deep, long-term relationships with CXOs and key decision-makers across major hubs (Mumbai, Chennai, Hyderabad, and Bangalore).
Position Writer Information as a strategic consultant in Customer Lifecycle Management and Customer Experience Excellence.

1. Sales Operations & Cross-Functional Alignment

Oversee rigorous sales forecasting, budgeting, and pipeline management using CRM tools.
Collaborate with Product, Marketing, and Operations teams to refine service offerings based on domestic market feedback and competitive intelligence.

Required Qualifications & Skills

Experience: 18+ years of stellar sales experience in the BPO/BPS/BPM industry, with a proven history of closing multi-crore domestic deals in India.
The "Hunter" DNA: A quintessential "go-getter" mindset with a relentless drive for prospecting, negotiation, and closing.
Domain Expertise: Mastery of Omnichannel CX, Back-Office Digitization, and CX Analytics. Familiarity with Healthcare or F&A outsourcing is a major plus.
Market Knowledge: In-depth understanding of the Indian geographical landscape and local buying behaviors.
Leadership: Exceptional ability to influence major stakeholders and lead large, diverse sales teams through complex sales cycles.
Education: Bachelors degree in Business/Marketing; MBA from a top-tier institute is strongly preferred

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