BMC Helix ITSM L3 & L4 Professional

Airo Digital Labs

Posted: 2 weeks ago
Openings: 10
Applicants: 0

Job Description

Provide Implementation and post go-live support on

BMC Helix ITSM
CMDB, Asset Management
Integration
DWP, Smart IT, PWA
Helix Dashboard

Primary Skill (Must Have)

Experience to Implement ITSM, CMDB on Helix SaaS end to end (At least 1 project)
Experience in Data migration, Integration, ETL
Build complex service catalog and Helix Dashboard reports
Build integration using REST API, Web service, ETL spoon client
Experience in configuring, implementing CMDB and asset management

Nice to Have

Experience with infrastructure platforms components hosting Helix, along with Docker and Kubernetes
Helix GPT configuration and build

Experience Required

5-8 Years (L3)
8-12 Years (L4)

Key Responsibilities

Extensive experience with BMC Remedy/Helix ITSM Core (Smart IT, PWA, Innovation studio, Asset, Incident, Problem, Knowledge, Change, Release Management, DWP, Helix Dashboard)
Configuration of client gateway
Experience to load foundation, process and transactional data using ETL jobs
Experience in configuring, implementing CMDB and asset management
Experience in configuring CMDB reconciliation, normalization, data load using ETL and OOTB methods
Experience in setting up complex integration of BMC ITSM with On-premise and cloud solutions
Experience in customization and enhancement in ITSM, Innovation suite and PWA application
Experience to build complex workflow in Digital workplace advanced
Experience in BMC Helix ITSM implementation build, data load and customization
Proficiency in BMC Helix ITSM development, including form and workflow development, field and schema design, and integration.
Strong Experience to work on ITSM application like Incident Management, Change management, Problem management, CMDB, Smart IT, Knowledge management, Helix Dashboard
Experience to create service catalog, workflow in Digital workplace. Strong Experience on the DWP & DWP catalog space
Experience to load Foundation, process and transaction data using UDM or AI Job
Experience to configure approval, assignment, notification engine workflow
Experience to develop and enhance AI jobs
Knowledge of ITIL framework and best practices in IT service management.
Strong knowledge on Remedy Workflow, active link, escalation, innovation suite development
Working knowledge to customize Smart IT and PWA screen
Implement Helix GPT, Chatbot and live chat
Excellent problem-solving and troubleshooting skills.
Effective communication and teamwork abilities.
BMC ITSM certifications is plus.
Hands-on Remedy custom application experience. Experience in customization/workflow creation
Experience working with CMDB (Data structure and the jobs), reconciliation, normalization
Working knowledge of integration with BMC client management
Experience in other integration methods (SOAP, REST,FTP, web services, DB connection, etc)
Experience in building reports in Helix Dashboard
Detail oriented and experience working in a production environment using change control practices, creating, and working under technical project plans and timelines.
Strong written and verbal communication skills are required.
Adaptability and willingness to learn.

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