BMC Helix ITSM Consultant

BMC Software

Posted: 5 months ago
Openings: 10
Applicants: 0

Job Description

GSD (Global Services Delivery)is a global delivery organization responsible for delivering BMC solutions to our customers worldwide. It provides unique opportunity to meet customers and solve their business problems by consultative approach. This group is responsible for managing the latest BMC technologies and making sure customers get the maximum value from their investment.

AMS Consultant -The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously.

Key Responsibilities/Duties (BMC Helix ITSM/CMDB)

Provide L2/L3 operational support on BMC Helix ITSM Remedy, Helix Dashboard, CMDB, DWP, DWPA, SmartIT/MyIT, Asset Management as per agreed SLAs.
Maintain BMC Helix Product platform availability as per agreed availability commitment
Develop new customizations, integrations and reports
Troubleshoot BMC Application, customizations, integration issues.
Follow the ITIL standard best processes.
Recommend & plan upgrades/patches and roll out of new features
Drive adoption of the BMC Helix solutions across Customer environments
Work closely with Service Owners to review service delivery quality with focus on continuous improvement
Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of BMC Helix ITSM Remedy Application.

Required Skill/Experience :

Location is Navi-Mumbai (On-site).
Extensive experience in the Administration and configuration of BMC Helix Remedy ITSM Applications, Integrations, Customizations.
Candidate must possess a Engineering /Computer Science Bachelors Degree.
Should have min 5-7 Years of relevant experience on BMC Helix ITSM Remedy/CMDB.
Should have worked in Applications Managed Services and Consulting Services environment
Experience on framework is an advantage.
Good knowledge of Cloud Technologies, Containers, different OS, Networking and database concepts
Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
Effective communication skills in English & German (verbal and written).
Willing to work in shifts, weekend and on-call support will be required.