Back Office Customer Expert I| Domestic

Job Description

Roles and Responsibility

Manage and lead teams to achieve business objectives and targets.
Develop and implement strategies to improve customer satisfaction and loyalty.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze market trends and competitor activity to identify opportunities and threats.
Provide coaching and training to team members to enhance their skills and performance.
Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Job Requirements

Proven experience in managing teams and driving business results.
Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills with attention to detail.
Experience working with international clients and teams is preferred.