Back Office - Collection Executive

Job Description

SM Express Logistics Pvt. Ltd. is looking for Back Office - Collection Executive to join our dynamic team and embark on a rewarding career journey

Debt Recovery:Initiate contact with customers to recover outstanding debts through various communication channels such as phone calls, emails, and letters
Negotiation:Negotiate and establish repayment plans or settlements with customers, adhering to company policies and guidelines
Customer Communication:Communicate with customers in a professional and empathetic manner, providing information and addressing inquiries related to outstanding debts
Skip Tracing:Utilize skip tracing techniques to locate and contact customers with overdue payments
Documentation:Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection activities
Compliance:Ensure compliance with legal and regulatory requirements governing debt collection practices
Reporting:Generate regular reports on collection activities, account statuses, and relevant metrics
Customer Relations:Build and maintain positive relationships with customers to encourage cooperation and facilitate debt resolution
Quality Assurance:Adhere to established quality standards and follow company procedures for ethical debt collection practices
Continuous Learning:Stay informed about industry best practices, regulations, and updates related to debt collection