AV Engineer

Job Description

Responsible for identifying defective or failed equipment, working with vendors and AV integrators to repair and/or replace equipment
Communicate with end users to assist with diagnosing and repairing audio and video issues remotely
Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers and displays
Perform preventative maintenance on AV equipment and conference room functionality to ensure conference rooms are functional and ready for use
Good understanding of Cisco TelePresence and other audio visual related equipment
Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel and Outlook
Experience and have general understanding of Crestron, Extron and Audio Mixers
Ability and willingness to learn new technologies
Daily operational health checks on AV and integrated conference rooms
Demonstrate an understanding of business risk and can identify where risks may occur and raise concern
Identify issues and understand the escalation path
Able to think logically and willing to provide workaround
Able to communicate effectively with third party vendors to open tickets and for the quickest resolution
Assist with client relationship management
Shadow team on event operations and coordination with staff
Assist with brainstorming and executing creative customization ideas for clients
Conduct competitive research and make proposals on product and services