Associate - Centralized Operations

Job Description

Assist the central retail operations unit by driving a high quality customer experience balance with efficiency, compliance and consistency.


Post Graduate/ Graduate in any discipline

o Handle the Operations related activities of the retail loan product portfolio including repayment schedule regeneration post receipt from escrow accounts.


o Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant

o Handling MIS Reports publishing and ensuring net of TDS activities

o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT

o Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT

o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.


o Conduct impact analysis and accordingly update systems after approval from the business team

o Release communication about rate increase or decrease to customer and update the web-portal system accordingly.


o Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested.


o Ensure compliance to all Audit / RBI regulations.


Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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