Assistant Manager- Tele Collection
NOVAC
- Posted: 5 months ago
- Openings: 10
- Applicants: 0
Job Description
- Responsible for managing and undertaking collections process for debt allocation that have been assigned.
- Regularly track the portfolio for the assigned area(DPD Wise, Bounce Flag Wise and Balance band Wise).
- Focus on assigned Zone and Regions.
- Regularly follow-up with the default High Value customers.
- Maintaining data for collection process, MIS reports,reviewing of collection feedback on daily, weekly and monthly basis.
- Maintaining Quality score as per the given targets.
- Provide guidance, coaching and support to team leader and tele-caller to improve their performance.
- Delivery required manpower and maintained attrition and shrinkage as per the given targets.
- Identify and implement best Dialer and Data Strategy for utilisation to improve agent productivity and collection outcomes
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Debt Collection
collections process
Collections
Debt recovery
Tele Collection
Oriya
Bengali
Gujarati
Contact Details
NOVAC
+91 987654567
info@novacvideo.org
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