Assistant Manager

Job Description

Position Title: Assistant Manager - Front Office & Guest Relations

Location: Mumbai - Andheri
Reports to: Admin Head
Grade: Executive Level

Role Objective :

Responsible for managing front office operations and guest relations at MNH. Ensures smooth visitor management, professional hospitality, and effective coordination with internal teams. The role contributes to maintaining a welcoming environment, operational efficiency, and adherence to organizational standards.

Primary Responsibilities :

Functional Responsibilities

• Manage front office and guest relations activities.
• Ensure complete acquaintance with the Visitor Management System (VMS) and proper utilization.
• Prevent unauthorized entry by coordinating with security and monitoring visitor access.
• Welcome and greet guests with a pleasant attitude, guide them to the required floor/MTM, and ensure they feel comfortable.
• Provide refreshments (tea, coffee, drinks) and ensure no guest is left unattended at reception.
• Assist MTMs in booking training rooms and expansion halls, maintaining accurate records to avoid confusion.
• Support MTMs with stationery requisitions and ensure timely delivery.
• Collaborate with housekeeping to maintain cleanliness and upkeep of the reception area.
• Assist Admin Head in preparing MIS reports by collating required data monthly.
• Manage travel desk requirements, including hotel reservations at Mumbai locations.
• Monitor driver attendance and manage vehicle deployment as per requirements.
• Ensure the First Aid Box at the front desk is stocked with necessary medical supplies.
• Maintain emergency contact numbers at the front desk for immediate use.

Internal Process

• Adhere to visitor management and front office protocols.
• Maintain accurate records of bookings, requisitions, and travel desk activities.
• Provide timely updates and reports to management.

People Development

• Collaborate effectively with MTMs, housekeeping, and admin teams.
• Participate in selfdevelopment activities and complete performance appraisals on time.
• Share best practices to enhance guest relations and front office efficiency.

Candidates who are immediate joiners or currently serving notice period would be preferred.

Send your resume to: shreya.sunder@malabargroup.com
Subject line: Application for Assistant Manager - Front Office & Guest Relations

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