Assistant Manager, Facilities Administration

Saks In-dia

Posted: 3 months ago
Openings: 10
Applicants: 0

Job Description

The Assistant Manager (AM) of Facilities acts as the tactical engine of our 24/5 operations, ensuring that infrastructure and employee services function at peak performance. By providing hands-on leadership across transport, catering, housekeeping, and technical maintenance, the AM ensures that the Saks Global workspace remains a safe, premium, and seamless environment for our workforce, regardless of the hour.

Key Responsibilities:

A. Transport Fleet Management

Daily Oversight: Manage the end-to-end employee commute program, including roster planning, vehicle dispatch, and real-time tracking.
Safety Compliance: Ensure all vehicles meet safety standards (GPS, panic buttons, speed governors) and that drivers adhere to the code of conduct.
Cost Optimization: Review trip data to identify route consolidation opportunities and reduce "empty miles" or vehicle wastage.
Emergency Response: Act as the first point of contact for transport-related incidents (breakdowns, accidents, or delays).

B. Food Beverage (FB) / Cafeteria Services

Vendor Management: Monitor catering partners to ensure food quality, taste, and variety meet Saks Global standards.
Hygiene Audits: Conduct daily inspections of the kitchen, storage, and dining areas. Ensure compliance with food safety certifications (eg, HACCP or local equivalents).
Employee Experience: Manage feedback loops (surveys/suggestion boxes) and work with vendors to implement menu improvements and festive celebrations.

C. Facility Operations (Hard Soft Services)

Shift Leadership: Provide onsite leadership during the 24/5 cycle, ensuring night-shift operations are as efficient as day-shift operations.
Maintenance (MEP): Supervise Electrical, Plumbing, and HVAC (Heating, Ventilation, Air Conditioning) preventive maintenance schedules to ensure zero downtime.
Housekeeping: Manage the cleaning crew to maintain high standards of office hygiene and aesthetic appeal.
Inventory Management: Oversee the procurement and stock levels of pantry supplies, stationery, and cleaning consumables.

D. Health, Safety Environment (HSE)

Compliance: Ensure the facility meets all local fire, building, and safety codes.
Emergency Preparedness: Assist in conducting fire drills, ERT (Emergency Response Team) training, and maintaining first-aid readiness.

E. Vendor Relationship Performance Management
The Assistant Manager will serve as the primary point of contact for all third-party service providers (Transport, Catering, Housekeeping, and MEP). The core focus is to transition from a "supervision" model to a "performance-driven" model by:

SLA KPI Governance: Ensuring all vendors meet or exceed Service Level Agreements (SLAs) through daily audits, monthly performance reviews, and data-backed scorecards.
Cost Compliance Oversight: Monitoring vendor billing for accuracy, optimizing resource allocation (eg, cab occupancy and food waste), and ensuring 100% compliance with statutory and safety regulations.
Service Excellence: Acting as the bridge between the Employee Committees and vendors to implement feedback-driven improvements in food variety, transport punctuality, and facility cleanliness.
Contractual Integrity: Assisting the Facility Manager in contract renewals, scope- of-work (SOW) definitions, and identifying cost-saving opportunities through competitive benchmarking.

What You Will Bring:

Technical Skills Experience

Experience: 10+ years in Facility Management, preferably within a high-growth corporate environment or a 24/7 ITBT company.
Education: Bachelor s degree or equivalent
Tool Proficiency: Expertise in MS Office (Excel PowerPoint) and Integrated
Facility Management System (IWMS/CAFM,BMS) tools.

Core Competencies:

Operational Excellence: A "hands-on" approach to identifying issues before they escalate.
Vendor Diplomacy: Ability to manage third-party vendors firmly but fairly to ensure SLA compliance.
Crisis Management: Calm under pressure; able to make quick decisions during equipment failures or transport delays.
Communication: Strong verbal and written skills for reporting to senior leadership and interacting with employees.

Key Performance Indicators (KPIs):

99% Uptime: For all critical facility assets (Power, HVAC, Internet).
Zero Safety Incidents: Maintaining a 100% accident-free record in employee transport.
Budget Adherence: Keeping operational expenses (OPEX) within a +/- 5% variance of the monthly budget.
Employee Satisfaction: Achieving an 85%+ satisfaction rating in internal facility surveys.

Working Conditions:

Requires the flexibility to work in rotational shifts to support a 24/5 environment.
On-call availability required for weekend emergencies or critical maintenance shutdowns.

Your Life and Career at Saks Global:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)