Assistant Facilities Manager

Job Description

Key Responsibilities

Possession & Handover Management

Plan and execute flat possession and customer handover activities as per project timelines.
Coordinate with Projects, CRM, Legal, Finance, and Facility teams for possession readiness.
Ensure completion of all pre-possession checklists, approvals, and documentation.
Conduct flat inspections prior to handover to ensure quality standards are met.
Explain flat features, amenities, utilities, and society guidelines to customers during possession.
Handle customer queries, concerns, and escalations during the handover process.

Documentation & Compliance

Prepare and verify possession-related documents such as handover letters, agreements, NOCs, and checklists.
Ensure all possession activities comply with legal and regulatory requirements.
Maintain accurate records and MIS reports for all handover activities.

Coordination & Communication

Act as the primary point of contact for customers during possession.
Coordinate with contractors, maintenance teams, and vendors for flat readiness.
Work closely with Finance team to ensure clearance of outstanding dues before possession.

Facility & Administrative Support

Support facility management operations post-possession.
Coordinate maintenance and readiness of common amenities and shared areas.
Assist in vendor coordination, billing support, reporting, and administrative activities.

Customer Experience

Desired Candidate Profile

Graduate in any discipline.
Relevant experience in real estate possession, customer relations, CRM, or facility management.
Strong communication and coordination skills.
Good knowledge of possession documentation and customer handling.
Proficiency in MS Office and reporting tools.
Ability to manage multiple stakeholders and work under deadlines.