1. Client Engagement:
   • Serve as the primary point of contact for assigned clients, building and nurturing long-term relationships.
   • Conduct regular check-ins and meetings to understand client needs and gather feedback.
2. Needs Assessment:
   • Collaborate with clients to identify their requirements and pain points.
   • Propose tailored solutions and services that align with their goals.
3. Problem Resolution:
   • Address client inquiries and concerns promptly, ensuring a high level of satisfaction.
   • Work with internal teams to resolve issues and implement solutions effectively.
4. Account Management:
   • Develop and maintain account plans for key clients, outlining objectives and strategies.
   • Monitor client accounts to ensure deliverables meet agreed-upon standards and timelines.
5. Upselling and Cross-selling:
   • Identify opportunities for upselling and cross-selling additional services to existing clients.
   • Collaborate with the sales team to prepare proposals and presentations for new service offerings.
6. Collaboration:
   • Work closely with internal teams (e.g., operations, legal, marketing) to ensure alignment and effective service delivery.
   • Facilitate communication between clients and internal stakeholders to enhance service experience.
7. Reporting:
   • Maintain accurate records of client interactions, feedback, and account status in CRM systems.
   • Prepare regular reports on client satisfaction, account performance, and growth opportunities for management.
8. Market Insights:
   • Stay informed about industry trends and competitive landscape to provide valuable insights to clients.
   • Share relevant updates and best practices with clients to enhance their operational efficiency.

• Educational Background:
  • Bachelor s degree in Business, Marketing, Law, or a related field.
• Experience:
  • Proven experience in client relationship management or account management, preferably in the legal or outsourcing industry.
  • Strong understanding of LPO services and client needs.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Proficiency in CRM software and Microsoft Office Suite.
• Personal Attributes:
  • Client-focused mindset with a passion for delivering exceptional service.
  • Ability to work independently and collaboratively in a team environment.
  • Strong organizational skills and attention to detail.

• Travel Requirements: May require occasional travel for client meetings and industry events.
• Work Environment: Primarily an office setting, with potential for remote work based on company policies.

Required Skills