Senior Manager, Quality Assurance (QA Specialist)

M&G plc
  • Posted On: 2026-04-17 16:01:26
  • Openings: 10
  • Applicants: 0
Job Description
 
  • Conduct independent QA sample-based reviews/testing of FC Screening, TM, CDD and EDD cases to assess quality, accuracy, and adherence to internal policies and regulatory requirements across the Life business.
  • Ensure clear, constructive QA feedback of the review/testing outcomes are communicated to the relevant 1LoD FC functions.
  • Document testing results and prepare reports, highlighting any deficiencies or areas for improvement.
  • Track remediation actions and verify closure through follow up QA checks.
  • Convene calibration forums to ensure uniformity and precision of QA practices.
  • Prepare periodic QA reports, summarising trends, error patterns, control weaknesses, and improvement opportunities for management review.
  • Maintain comprehensive documentation of QA testing results, ratings, and follow up actions to support audit and regulatory needs.
  • Assist in the refinement of quality scorecards, sampling methodologies, and risk based QA approaches.
  • Identify control gaps, process deviations, and recurring errors and conduct trend and root cause analysis to ensure 1LOD implements appropriate corrective action plans.
  • Provide training to teams conducting in scope FC activities where knowledge gaps are identified.
  • Track remediation actions and verify closure through follow up QA checks.
Knowledge & Skills:
  • Deep understanding of Financial Crime Compliance (FCC), including AML, sanctions, PEP screening, adverse media, and KYC/EDD principles.
  • Advanced knowledge of Transaction Monitoring, including typologies, risk indicators, rule logic, scenario-based monitoring, and investigation workflows.
  • Proficiency in Enhanced Due Diligence, including high risk customer assessments, source of wealth validation, and complex risk factor evaluation.
  • Knowledge of regulatory expectations (FATF, EU, UK local regulatory bodies, OFAC etc.) and industry best practices.
  • Familiarity with FCC systems and tools, including screening platforms, TM engines, workflow management tools, and case management systems.
  • Strong ability to perform independent QA assessments, evaluate control effectiveness, and identify procedural gaps or quality deficiencies.
  • High attention to detail and commitment to accuracy.
  • Ability to work with minimal supervision, exercise sound judgement, and make independent, risk based decisions.
  • Strong organisational skills with the ability to prioritise tasks and manage multiple QA deadlines simultaneously.
  • Strong Oral and written communication skills to provide clear, structured, and actionable QA feedback.
  • Ability to coach analysts, provide constructive guidance, and support capability uplift across Screening, TM, and EDD teams.
Work Experience:
  • 8 10 years of experience in Financial Crime Compliance (FCC), with a strong focus on AML, Sanctions Screening, Transaction Monitoring, and Enhanced Due Diligence.
  • Demonstratable Quality Assurance/ Control Testing/ Auditing experience in FC function delivering high quality work.
  • Proven experience of PEPs, Sanctions, and adverse media screening.
  • KYC/ AML experience of analysing complex ownership structures to determine risk exposure in accordance with applicable AML/KYC requirements.
  • Demonstrated experience conducting Quality Assurance reviews across Screening, TM, and EDD processes.
  • Hands on exposure to FC operational teams, including alert handling, case reviews, customer due diligence, escalations, and high risk customer assessments.
  • Experience working with FCC systems and tools, including name screening platforms, transaction monitoring engines, case management systems, and workflow automation tools.
Educational Qualification:
  • Graduate degree in Science /Commerce/Management Sciences/Business Administration/Law (B.Sc./B.Com/BMS/BBA/LLB).
  • Certifications such as Certified Anti-Money Laundering Specialist (CAMS) examinations desirable.
  • Knowledge of EU & UK Regulations or experience of money laundering regulations and their practical application within a financial service organisation.
More Info
Full Time
o
Not Disclosed
English
Not Disclosed
Education
Any Graduate
Not Disclosed
Required Skills
Due diligence Manager Quality Assurance anti money laundering Actuarial Customer Service Asset management Information technology Operations

Contact Details
M&G plc
+91 987654567
info@mandg.co.uk
  • Experience6+ years
  • Salary Above 10 LAKHS ANNUALLY
  • Location for Hiring Mumbai
  • Apply Now
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