Job Description

Key Responsibilities

Business Development and Channel Partner Management

• Consistently identify and qualify leads in designated markets through B2B and B2C sales calls. Leverage on a strong network of Channel Partners (CP) and existing customers to achieve set targets.
• Consistently build on the CP network to acquire new business and manage clients in collaboration with them. Conduct regular meetings with CPs with the purpose of both engagement and empanelment to drive more business.
• Quarterly review of CPs including actual achievement v/s targets, qualitative factors and process improvements
• Sourcing Outstation customer though Web, cross project data and Loyalty Base.
• Engaging with prospective Outstation clients via Gmeet, email, and instant messaging to understand their property needs and brief them on relevant projects. Build initial rapport to convert inquiries into qualified walk-ins/prospects.

Client Relationship Building

• Actively follow through on potential customers based on their specific requirements. Possess in-depth product knowledge (and micro information at project level) and communicates the same effectively to prospects.
• In collaboration with the Team Lead, meet with prospects, organize and conduct site visits and strive to establish a strong client relationship with an aim to convert from proposal to definite status
• Play a key role during various stages of customer engagement till delivery and provide support for query resolution
• Scheduling and coordinating site visits for Outstation clients, ensuring a smooth and organized experience, and following up with clients after the visit
• Play a key role during various stages of customer engagement till sales closure and provide support for query resolution

Industry Awareness

• Keep abreast with relevant competitor details including price movements, construction activity, key trends and market dynamics
• Network effectively with peer teams and industry contacts to stay updated on key trends, developments, market dynamics and potential business opportunities. Liaison with various departments to get deeper product knowledge.

Team Collaboration

• Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, credit etc.) are in place and monitoring collections for designated accounts
• Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer service
• Strong collaboration required with Outstation teams placed remotely such as Delhi/NCR, Pune, Blr, etc.
• Allocation of Outstation Leads basis Client city to Team Members based in that city and coordinating with them and give feedback to the verticals, acting as one point of contact for verticals in terms of Lead Management.

Systems and Process Compliance

• Maintain accurate records for designated accounts and share regular updates with the Team Lead and Segment Head
• Maintain thorough adherence to SFDC and lead tracking mechanisms as required
• Ensure highest standards of compliance to company policies, processes and value structure
• Maintaining an accurate and updated record of leads, client interactions, and HWC Funnel. Track performance metrics such as LTM (Lead to Meeting%), MTW (Meeting to Walk-ins%) & WTB (Walk-ins to Booking%).

Skills: Exceptional drive and focus, good communication skills, ability to develop strong professional relationships

Practice and Other Requirements: Sales experience of 2 to 7 years; consulting /investment banking/ wealth management/ client services background preferred; experience of selling luxury products with clear targets for top line; willingness to travel

More Info

Education