Job Description

• The Client Lifecycle Management ( CLM ) KYC specialist advises Front Office on all SoW / AML / KYC and legal documentation related matters, support Client Advisors through from prospecting to funding of the accounts, and end to end support on Periodic Reviews and Event Driven reviews.
• They also liaises with other departments, particularly the Anti-Financial Crime (AFC) team, to verify approvals, obtain information and/or guidance including transaction monitoring and sanctions screening.
• The candidate must have good knowledge of local industry practices and is accountable to ensure overall SLAs are met and escalating any issues appropriately and timely.
• The candidate will be required to steer appropriate outcomes, partner closely with key internal and external business partners including agile / technology to ensure effective communication of tool enhancements / process improvements to the team and the team is executing properly.
• In addition, the individual will support with the on-going SoW uplift exercise to remediate existing accounts.

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

• CLM KYC specialist who focuses on account opening / client adoption process, on-going periodic reviews, advising Front Office on AML / KYC and documentation matters, provides expert advice to team members and / or Client Advisors on complex account structures etc
• Acting as sparring partner for client ACOs in all AML/KYC related topics;
• Check quality and completeness and correctness of client files / KYC forms
• Setup case management team (RM, CLM, AFC, DCRO, COO etc) subject to the complexity of the case
• Collection of docs (directly with clients if requested)
• Update KYC questionnaire based on the information provided by RC (if requested)
• Request for pre-screening of names as applicable
• Monitor, track and escalate cases as appropriate and share MI on a weekly basis to the Relationship Manager or Market Head
• Be the lead to focus and streamline the account opening and KYC review process and Advising Front Office on legal documents during the onboarding and periodic review process
• Provide expert advice to Client Advisors on complex account structures and KYC/AML cases the business is confronted with
• Participate in client meetings if required
• Partner and work closely with other departments, incl. AFC, to verify approvals, obtain information and/or guidance and participate in investigations as required, including preventative crime checks, transaction monitoring and sanctions screening.
• Responsible for quality SoW / KYC and timeliness of submissions across account opening and periodic reviews.

• Degree majoring in Banking, Accountancy or Business Administration
• Knowledgeable and experienced in Source of Wealth, Know-Your-Client, Anti-Money Laundering regulations and regulatory environment, operations, account documentation, risk management, experience in banking or financial industry for at least 4 to 8 years for (Associate) level.
• Mature, strong analytical and problem solving ability, detail-oriented and willing to challenge the status-quo
• Excellent interpersonal skills and the ability to manage relationships with all levels
• Strong customer relationship, communication and presentation skills
• Strong client focus and ability to partner with various internal groups
• A strong sense of ownership, responsibility and sense of urgency
• Flexible and able to work in a fast-paced environment to effectively meet deadlines; ability to recognize the need to escalate issues for rapid resolution
• Strong process and project management experience
• Effective communicator
• Fluency in English

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