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Technical Support Engineer

Sisl Infotech

Posted On: 2026-01-21 10:39:45
Openings: 10
Applicants: 0

Job Description

We are looking for a highly skilled and experienced Technical Support Engineer to join our team at SISL Infotech Pvt. Ltd. The ideal candidate will have a strong technical background and excellent problem-solving skills, with 2-7 years of experience in the field.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve technical issues related to software applications and hardware systems.
Collaborate with internal teams to identify and implement solutions for complex technical problems.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and provide recommendations for improving product quality and user experience.
Stay current with new technologies and industry trends to enhance technical support capabilities.

Job Requirements

Strong understanding of computer operating systems, including Windows, Linux, and macOS.
Proficiency in programming languages such as Python, Java, and C++.
Experience with database management systems like MySQL and SQL Server.
Familiarity with networking protocols and devices like routers and switches.
Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
Ability to adapt to changing priorities and deadlines in a fast-paced technical support environment.