Job Description

• Support our internal and external customers using our Linux-based cluster management software product, ensuring everyone receives the help they require to support their clusters.
• Collaborate with the development team to collect the correct information and escalate issues to the appropriate development team.
• Become and serve as a subject-matter expert in several areas, for several high-profile customers.
• Research and development tasks for customers or internal use by our development team.
• Participate in proactive discussions with internal stakeholders to ensure BCM best practices are widely communicated.
• Work with the latest hardware (e. g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as parallel filesystems (e. g. Lustre, GPFS, WekaIO), Jupyter, and various ML frameworks and tools, Spark, Kubernetes, and Ceph.

• BS degree or equivalent experience in Computer Science or related field.
• 5 years of relevant, aligned experience providing system adminstriation in the HPC realm, ideally in a customer-facing role.
• Proven research skills and interest in assisting customers to achieve their goals.
• Experience in a technical customer-facing role.
• Eagerness to learn and become an authority on our product.
• Excellent written communication skills with the ability to easily convey complex technical information to consumable summaries.
• In-depth knowledge of Linux.
• Familiarity with typical Linux installations and their most common software elements.

• Experience with high-performance computing and system administration would be an asset
• Previous experience as a system admin running BCM/Bright Cluster Manager/Base Command Manager clusters is a definite plus.

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