Job Description

Job Title: Receptionist
Location: Dezire Clinic
Experience: 1 to 3 years

Job Summary:

We are seeking a professional and friendly Receptionist to join Dezire Clinic. The ideal candidate will have 1 to 3 years of experience managing front desk operations, handling administrative tasks, and ensuring excellent client service. This role requires strong organizational skills, a pleasant demeanor, and the ability to multitask effectively.

Roles and Responsibilities:

• Front Desk Management: Manage reception operations, greet visitors, and provide a welcoming experience.
• Visitor & Appointment Handling: Maintain accurate records of visitor logs, schedule appointments, and coordinate client check-ins.
• Communication: Answer phone calls, respond to emails, and ensure timely communication with colleagues regarding important updates and notifications.
• Administrative Support: Perform data entry, maintain records, file documents, and prepare reports as required.
• Correspondence Handling: Manage incoming and outgoing mail, courier services, and official communication.
• Cash Collection & Management: Handle billing, receive payments, maintain transaction records, and ensure proper cash handling protocols.
• Office Coordination: Assist in maintaining office supplies and ensuring the reception area remains neat and professional.
• Client Support: Address client inquiries, provide relevant information about services, and assist with basic concerns.
• Confidentiality & Professionalism: Ensure client confidentiality and adhere to professional ethics in all interactions.

Required Skills & Qualifications:

• Minimum 1 to 3 years of experience in a receptionist or front desk role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, Outlook) and appointment scheduling software.
• Basic knowledge of billing and cash handling procedures.
• Friendly, approachable, and professional demeanor.
• Ability to handle confidential information with discretion.

Preferred Qualifications:

• Experience in a healthcare or clinic environment is a plus.
• Familiarity with medical appointment systems and basic healthcare terminology.

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