Application Support Analyst - Ticketing System
- Posted On: 2025-10-31 20:10:47
- Openings: 10
- Applicants: 0
Job Description
Responsibilities :
- Entry-level, focused on learning and reactive support.
- Handle basic IT support tickets for third-party applications used in production and manufacturing.
- Supports tasks in larger projects by participating in system rollouts and upgrade testing.
- Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions.
- Monitor application performance, perform routine maintenance, and ensure system availability.
- Document issues and resolutions, assist in creating knowledge base articles
- Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems.
- Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries.
- Document system configurations, support procedures, and issue resolutions.
- Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems.
- Familiarity with custom database-driven applications.
- Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java).
- Knowledge of software development life cycle (SDLC) and change control processes.
- Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications.
Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST
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