Job Description

Level: SME /Team Lead

Shift Timings EMEA

Location - Chennai

Job Description:

Language skills : 1 French ,1 German & 2 Spanish C1 certified

RESPONSIBILITIES & DUTIES

• Responsible for the order management activities of customer orders into SAP ECC6 system.
• Receives change- requests and initiates required action for response to customer, including the maintenance of order/customer information files. Communicates changes to the appropriate personnel/departments and to the customer.
• Receives and timely responds to customer inquiries on order status, changes and follow up.
• Provides customer service support to the organization by obtaining, analysing, and verifying the accuracy of order information in a timely manner.
• Process Daily Control reports; Obtain correct approval levels for Samples, Rush Shipments and Less Than Lead-time Order and Order Improvements.
• Transmit all order changes (delays, etc.) requested by Jindal Films to the customer.
• Prepares Pro forma- Invoices and follows up on payments (L/C, Draft/Cash before shipment).
• Receives inquiries from and/or contacts from other departments to resolve a variety of order-related issues.
• Ensures and provides quality service to both internal and external customers.
• Conducts follow up phone calls to survey respondents who have concerns or questions.
• Remind customer of expired call off in writing, involve Sales rep when required (escalate to supervisor when needed).
• Provides back-up support to other group members in the performance of job duties as required.
• Timely process complaints for Sales Invoicing corrections.
• Prepares, generates, and distributes regular reports to appropriate personnel when needed.
• Attends regular customer service departmental meetings.
• Coordination and follow up of all requests for documentation/certificates.
• Support to sales (meeting / customer Visit preparation - critical items - open orders – over dues, etc.).

QUALIFICATIONS & SKILLS

• Strong Interpersonal skills
• Good Listening skills
• Strong verbal and written communication skills
• Dynamic, positive attitude
• Friendly and compassionate
• Problem solving skills, Team-Player & Great sense of Flexibility
• Shows Initiative and pro-activeness, takes the extra step
• Ability to work under pressure/strong resistance to stress
• Takes responsibility, shows willingness to grow and eager to learn
• Task orientation, strive towards results
• Applies high standards and strong service mind-set
• Good computer skills including Excel with moderate analytical skills

More Info

Education