Telecaller

Job Description

Role and Responsibilities: T race customers whose contact details are not available Negotiate with customer regarding the payments Update feedback of customer with respect to payments T o recover dues of delinquent customers as per allocation through in-house and as per RBI guidelines, process policies laid down by the organisation within set timelines. He would be responsible for collection of overdue accounts of customers in all buckets and for various products. Providing detailed visit feedback to his superior and ensuring high field intensity. T imely deposition of collected payment and ensuring application to the right account. Preferably from collection agency Possess good written and oral communication Delinquent Customer regress follow-up Possess initiative and ability to work under pressure W ould be responsible to recover dues Skill Requirements Strong verbal communication skills High level of confidence A bility to handle customers over the phone

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