Technical Content Writer

Job Description

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation • Work with development and support leads to identifying all documentation repositories, revising and editing, and determining the best solution for data compilation and centralized storage • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation OBJECTIVES OF THIS ROLE • Develop comprehensive documentation that meets organizational standards • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content • Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications • Evaluate current content and develop innovative approaches for improvement Technical Skills Bachelor’s degree in a relevant technical field (Ex: Computer Science, Healthcare,.) 3+ years of industry experience as an effective technical writer Proven ability to quickly learn and understand complex topics Previous experience writing documentation and procedural materials for multiple audiences Superior written and verbal communication skills, with a keen eye for detail Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content Competencies Proven ability to handle multiple projects simultaneously, with an eye for prioritization Firm understanding of the system’s development life cycle (SDLC) Previous software development experience Certification through the Society for Technical Communicators Experience using XML tools to create documentation

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