Shift Lead
Dixit Infotech Services
- Posted: 1 week ago
- Openings: 10
- Applicants: 0
Job Description
Review handover, critical incidents, pending tickets, scheduled activities, and resource availability.
During Shift: Monitor ticket queues, SLA performance, escalations, user issues, and team workload.
Escalation Management: Ensure critical issues are escalated to the appropriate resolver teams within defined timelines.
End of Shift: Complete a structured handover covering open tickets, major incidents, pending actions, risks, and planned activities.
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Shift Lead
Desktop Support L2
Desktop Support
Project management
Shift Management
ticketing tools
Team leading
Ticketing
Contact Details
Dixit Infotech Services
+91 987654567
service@dixitindia.com
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