Receptionist | 1-3yr Exp Hospital | Vashi-Female only For 6 Months
Indira Ivf Hospital
- Posted: 20 hours ago
- Openings: 10
- Applicants: 0
Job Description
Role & responsibilities
Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit
Ensure appointments confirmed are in line with Center head availability
Manage calls, receive & pass on relevant messages to the concerned personnel
Address patient grievances & communicate the same to PX team and CH when needed
Monitor online reviews & communicate negative feedback to PX team and CH
Handle MIS on a daily basis & report to the concerned authority as and when needed
Ensure Front Office is always a clean & safe environment, manage equipment and adhere to SOPs & other company norms with integrity towards all stakeholders
Participate and contribute in quality improvement initiatives to ensure better performance and achieve business objectives
FUNCTIONAL COMPETENCY
Patient-centric approach to work, keeping patient needs at priority
Experience in a pertinent position, preferably in CX domain.
Strong collaborative ability to sustain relationships across functions and levels & ensure seamless operations
Technical know-how of administrative & clerical processes & procedures
PREFERRED WORK EXPERIENCE
1-3 years of relevant experience in the advent field Healthcare / Operations / Front End
Preferred candidate profile
Interested candidate share your resume on kishori.mhatre@indiraivf.in
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