Programme Manager - Premier Agency

Job Description

Key Challenges for the role

• Program Governance & Execution: Own end-to-end execution of the Signature Club program. Ensure all program benefits, rewards, and recognition initiatives are delivered as per defined timelines. Monitor adherence to program guidelines across all zones. Identify execution gaps and implement corrective actions. Publish monthly governance dashboards and action trackers.
• Advisor Lifecycle Management: Manage the complete journey of premier advisors from qualification to retention. Design engagement, and requalification frameworks. Track movement of advisors across tiers and ensure timely communication. Create interventions
• Program Design & Innovation: Continuously enhance the Signature Club proposition. Benchmark industry best practices from insurance, banking, loyalty, and wealth management sectors. Design engagement journeys. Introduce digital-first engagement models and automation opportunities.
• Advisor Engagement: Build a structured annual engagement calendar. Drive webinars, leadership connects, recognition forums, exclusive experiences, and networking opportunities. Ensure regular touchpoints with top-performing advisors. Gather advisor feedback and convert insights into actionable improvements.
• Data Analytics & Insights: Develop dashboards for advisor productivity, engagement, retention, and qualification trends. Generate actionable insights for leadership. Identify high-potential advisors and growth opportunities.
• Stakeholder Management: Partner with Sales Heads, Zonal Leaders, Product Teams, Operations, Claims, Technology, and Marketing teams. Ensure alignment between business objectives and advisor experience. Drive cross-functional initiatives to improve advisor satisfaction and productivity.

Key Result Areas

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