Program Manager

Job Description

Role & responsibilities Define, design, launch and manage new transportation related programs in India, within Amazon Flex primarily hyperlocal, and on-demand business lines Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably. Work with key stakeholders across various functions to define, launch and drive programs Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals Will positively impact the operating cost through technology and process interventions Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals. Interact with senior IN and WW leaders, in discussions and through well written narratives Launch and expand the program as per Amazons requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics. Preferred candidate profile 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

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