Guest Relation Executive

Job Description

Job Location: Marol,Andheri Position Overview: The Guest Relations Executive (GRE) is the first point of contact for clients, visitors, and potential customers at sales office. This role is pivotal in creating a welcoming and professional environment, ensuring a seamless experience for all stakeholders. The GRE will manage customer interactions, handle inquiries, and provide support to the sales team. Role & responsibilities: Customer Engagement Greet and welcome clients, visitors, and vendors in a professional and friendly manner. Address inquiries related to property listings, amenities, and ongoing projects. Coordinate property tours and ensure a positive visitor experience. Administrative Duties Maintain the reception area, ensuring it is clean and organized. Manage visitor logs, appointment schedules, and meeting room bookings. Handle incoming calls and emails, routing them appropriately. Sales Support Assist the sales team with customer documentation, brochures, and promotional materials. Update and maintain client databases with accurate contact details and visit notes. Collect and process customer feedback to enhance service quality. Event Coordination Assist in organizing and coordinating promotional events, open houses, and client meetings. Prepare welcome kits and presentation materials for client visits. Customer Service Excellence Address and resolve client concerns promptly, escalating issues when necessary. Provide a high level of hospitality and professionalism to ensure customer satisfaction. Qualifications and Skills: Education: Bachelor's degree in Business Administration, Hospitality, or related fields preferred. Experience: 1-3 years of experience in customer service, hospitality, or real estate sectors. Previous experience in luxury real estate is an advantage. Skills: Exceptional interpersonal and communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Knowledge of CRM software is a plus. Strong organizational and multitasking abilities. Professional appearance and demeanor.

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