Global Service Desk Engineer
Logic Planet
- Posted: 3 weeks ago
- Openings: 10
- Applicants: 0
Job Description
Global Support (Should have experience in handling calls with good communication skills - Written & Verbal)
100% Team co-ordination
Experience 1 -2 Years
Should have the urge to learn/acquire newer skills as desired in the job
Attending the customer calls and queries through Chat, email & Phone
Maintain and achieve SLA of all tickets
Troubleshoot basic L1 Desktop related issues
Raise tickets in the tool & solve problems on primary level through telephone
Monitor calls, assign the calls to the respective downstream team and follow ups to be done
Vendor coordination - Follow up with vendors for pending calls
Global Support (Should have experience in handling calls with good communication skills - Written & Verbal)
100% Team co-ordination
Experience 1 -2 Years
Should have the urge to learn/acquire newer skills as desired in the job
Attending the customer calls and queries through Chat, email & Phone
Maintain and achieve SLA of all tickets
Troubleshoot basic L1 Desktop related issues
Raise tickets in the tool & solve problems on primary level through telephone
Monitor calls, assign the calls to the respective downstream team and follow ups to be done
Vendor coordination - Follow up with vendors for pending calls
More Info
Education
Required Skills
Contact Details
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