Executive I (Logistics Control Tower)

Job Description

Track and monitor shipments in real-time, ensuring accurate, up-to-date status information across all supply chain stages. - Provide stakeholders with timely status updates via dashboards, ensuring transparency and proactive communication. - Address logistics issues such as delays, routing challenges, or customs holds to minimize disruptions. - Implement cost-effective rerouting or alternative solutions and escalate critical issues to Team Lead relevant stakeholders to ensure operational continuity. - Maintain accurate records of shipment statuses, exceptions, and resolutions within control tower systems. - Generate detailed reports on operational performance, KPIs, and resolved issues to inform management decision-making. - Coordinate with logistics providers, carriers, and external partners to align schedules, optimize routes, and meet SLAs. - Build strong relationships with partners to foster proactive communication and resolve transit issues efficiently. - Track KPIs such as on-time delivery, lead times, transportation costs, and operational efficiency. - Identify patterns and trends to recommend and implement process improvements for enhanced service reliability and cost optimization. - Proactively identify inefficiencies in logistics workflows and collaborate with internal teams to implement enhancements. Key Result Responsibilities - Continued Qualifications (Academic, training, languages) Bachelor s degree in Supply Chain Management, Logistics, Business Administration, or a related field. Proficiency in supply chain software and tracking tools; familiarity with data analytics tools is a plus. Work Experience Minimum 2 years of experience in logistics, supply chain, or transportation operations, preferably in control tower operations. Mandatory experience in the e-commerce industry. Familiarity with control tower operations and e-commerce-specific terminology. Strong ability to coordinate with internal teams and external partners effectively. Highly detail-oriented with exceptional organizational skills to manage multiple tasks in a fast-paced environment. Strong problem-solving skills with a proactive approach to issue resolution. Willingness to work flexible hours and rotational shift patterns.

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