Employee Activity Monitoring Coordinator - USA Company -USA Work hours

1Source BPO

Posted: 2 months ago
Openings: 10
Applicants: 0

Job Description

Note for candidates: This is an operations/admin role. Candidates from IT support, network engineering, or software development backgrounds are not suitable for this position.

Experience: 2 to 4 Years

Work Type: Full Time

Industry: BPO / Call Center

About the role

We are looking for a responsible, detail-oriented professional to monitor and track employee computer activity using tools like ActiveTrack a workplace productivity monitoring software. You will review live screen activity and usage data, generate daily reports for management, and flag anomalies. This is not an IT or software role we need someone organised, observant, and comfortable working with monitoring dashboards day-to-day.

Key responsibilities

Monitor employee screen activity in real time through tools like ActiveTrack to assess productivity and flag idle time

Prepare daily and weekly productivity reports for management using Excel and Word

Identify, log, and escalate unusual activity or policy violations to the concerned manager

Maintain accurate activity logs, spreadsheets, and records as per company guidelines

Coordinate with HR and operations teams via Outlook and Teams to communicate findings

Support general administrative and documentation tasks as required

Requirements

Graduate in any discipline (BBA, B.Com, BA preferred)

1 to 3 years experience in BPO operations, back office, or admin roles

Proficient in Microsoft Excel, Word, Outlook, and TeamsExperience with employee monitoring tools (ActiveTrack, Hubstaff, or similar) is a plus

Good analytical and observation skills with strong attention to detail