CX Analyst

Job Description

Job Title: CX Analyst Location: WFH Job Type: Full Time Job Summary: We are looking for a passionate and results-driven Data Analyst to join our team and help enhance customer experiences through actionable insights. The ideal candidate is customer-centric, analytically strong, and adept at transforming data into compelling stories that drive business decisions. Who You Are: Customer-Centric: You are committed to understanding and advocating for the customer, consistently exploring ways to improve their experience. Analytical Powerhouse: You possess robust analytical and problem-solving skills, with the ability to derive insights from complex datasets. Data Storyteller: You can communicate data-driven findings to both technical and non-technical stakeholders, presenting complex data in a clear and engaging way. Collaborative Spirit: You work well in a team setting, collaborating with colleagues across various departments to achieve common goals. Results-Driven: You are focused on delivering measurable outcomes and making a real difference in the customer experience. Tools Required: Qualtrics, Medallia, Call miner Professional Qualifications/Competencies: Bachelors or Master’s Degree or equivalent in a relevant field. Minimum of 2 years of experience in a data analysis role, preferably in a customer experience or marketing context.

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