Customer Support Executive (Semi-Voice)
Leading Client
- Posted: 3 months ago
- Openings: 10
- Applicants: 0
Job Description
Job Responsibilities
- Handle customer queries through calls, chat, and email support.
- Provide accurate information and resolve customer concerns in a timely manner.
- Maintain a high level of customer satisfaction through professional communication.
- Document and track all customer interactions using the CRM system.
- Escalate unresolved issues to the appropriate internal teams when required.
- Meet productivity, quality, and response time targets as per company standards.
Required Skills & Qualifications
- Excellent verbal and written communication skills in English.
- Proficiency in regional languages (optional but preferred).
- Basic computer knowledge and good typing speed.
- Strong problem-solving skills with a customer-focused approach.
- Ability to handle customer queries with patience and professionalism.
- Willingness to work in rotational shifts (including night shifts if required).
- Comfortable working 6 days a week with one rotational off.
Preferred Qualifications
- Prior experience in a customer support or customer service role is an advantage.
- Education: Diploma Undergraduate Graduate Postgraduate.
- Familiarity with CRM software and customer support tools.
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Customer Support
Customer Service
Semi Voice
Customer satisfaction
customer support executive
Crm Software
SEM
Software
Contact Details
Leading Client
+91 987654567
contact@leadclient.com
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